Payment and Refund Policy

Last updated: 21 September 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all purchases made through newsvoxy for Course A, a comprehensive newsroom production resource focused on voice and presentation skills. The services include detailed guidance on studio speech techniques, microphone setup procedures, camera framing methods, and structured workflows for producing news content. It covers digital access to training modules, downloadable resources, video demonstrations, and any subscription-based ongoing updates to the course materials. The policy governs transactions for individual users and organisational accounts in the United Kingdom, ensuring compliance with relevant consumer protection laws. It does not extend to third-party services or physical products, which are not offered by newsvoxy.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Course A is priced as a one-time purchase or recurring subscription depending on the selected access tier. No hidden fees apply to standard purchases, but customers are responsible for any currency conversion charges imposed by their payment provider if paying from outside the UK. Additional charges may arise only in cases of requested customisations or extended support beyond the standard offering, which are quoted separately before confirmation. Taxes are calculated automatically at checkout based on the customer's location within the United Kingdom.

Accepted Payment Methods, Authorisation and Security

newsvoxy accepts major credit and debit cards including Visa, Mastercard, and American Express, as well as payments processed through secure third-party gateways. All transactions require authorisation from the card issuer prior to access being granted to Course A materials. Payment details are handled exclusively by compliant processors that adhere to PCI DSS standards, meaning newsvoxy does not store card numbers or sensitive financial data. Customers receive an immediate confirmation email once authorisation succeeds. Any declined payments trigger an automated notification prompting alternative payment attempts.

Order Confirmation and Contract Formation

Upon successful payment, customers receive an order confirmation email detailing the purchased access level for Course A, the amount paid, and login instructions. A binding contract forms at the moment payment is authorised and confirmation is issued. This marks the point at which the customer gains access to the digital resources covering studio speech, microphone setup, camera framing, and news workflows. Customers are advised to retain the confirmation for their records as it constitutes proof of purchase.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. For digital content such as Course A, cancellation within this period entitles the customer to a full refund provided no substantial portion of the content has been accessed or downloaded. Once the customer begins consuming the materials, such as viewing video modules on presentation techniques, the right to cancel may be lost. Subscriptions renew automatically unless cancelled prior to the renewal date, with at least 48 hours notice recommended to avoid further billing.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital access within the cooling-off period or in cases of technical faults preventing access to Course A. Exclusions apply where the customer has completed more than a minimal portion of the course, such as finishing the microphone setup module, or where the purchase was made as part of a promotional bundle. Non-refundable items include any personalised feedback sessions or live workshop add-ons if offered. Refunds are not granted for changes of mind after the 14-day period or for failure to meet personal learning objectives.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must email [email protected] with the subject line "Refund Request" and include their order number, full name, registered email address, and a brief explanation of the reason. Requests should be submitted within the applicable time limits. newsvoxy acknowledges receipt within two working days and may request additional information such as screenshots of access issues. No telephone contact is accepted for refund matters.

Inspection, Approval, Rejection and Notification

Upon receiving a refund request, newsvoxy reviews the details against the eligibility criteria, including verification of access logs for Course A materials. Approval or rejection is communicated via email within 10 working days. If approved, the customer receives confirmation of the refund amount and timeline. Rejected requests include a clear explanation and information on any available appeal process or alternative resolution options under UK law.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued to the original payment method used for the purchase. Processing typically takes five to seven working days from approval, though the time for funds to appear in the customer's account may vary depending on the card issuer or payment provider, usually within 10 to 14 days total. newsvoxy provides a refund confirmation reference once the transaction is initiated.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Because Course A consists of digital content, access is granted immediately upon purchase, affecting cancellation rights as described. Subscription customers may pause or cancel renewals at any time via their account dashboard, with refunds prorated only during the initial cooling-off period. Promotional offers, such as discounted introductory access, follow the same eligibility rules but exclude refunds on the promotional portion once consumed. No physical goods are involved, so delivery-related rules do not apply.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, access to Course A is suspended until a successful transaction occurs. Duplicate charges are investigated upon notification to [email protected] and corrected promptly with a refund for the excess amount. Chargebacks are treated as disputes and may result in temporary suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and potential reporting to relevant UK authorities while protecting customer data under data protection rules.

Mandatory Consumer Rights in the United Kingdom

This policy operates alongside rights under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and UK GDPR. Nothing in this policy excludes or limits these statutory rights, including remedies for faulty digital content or unfair contract terms. Customers retain the ability to seek redress through the courts or alternative dispute resolution schemes if dissatisfied with newsvoxy's handling of a matter.

Contact Route, Policy Changes and Last Updated Date

For questions regarding payments or refunds, contact [email protected] or write to Suite 6, Oyster House, Severalls Lane, Colchester, Essex CO4 9PD, United Kingdom. This policy may be updated periodically to reflect changes in law or service offerings, with the revised version posted on the website and the last updated date amended accordingly. Continued use of the site after changes constitutes acceptance of the updated terms. Company Registration Number: 07260922 | Place of Registration: England and Wales | Registered Office Address: Suite 6, Oyster House, Severalls Lane, Colchester, Essex CO4 9PD, United Kingdom | Contact Email: [email protected]